reach out for help

Frequently asked questions

We are here to help you! If you still need help after reading through answers to common questions, just send us an e-mail at

1. How long does it take to process an order?

Please allow 4-5 business days for us to process and ship out your order.

2. How can I expedite my order? 

You can select UPS Ground or UPS Next Day air at checkout for our fastest shipping options. 

3. What if I need to expedite after my order has been placed? 

You can email us at for a link to upgrade your shipping.

4. My order tracking is showing delivered, but I can’t find my package. What are the next steps?

If your order is marked as delivered, you will need to reach out the the mail carrier for more information 

For any additional information on shipping please see our shipping policy outlined here.

1. How do I get a return label?

Here is a link to our Return Portal.

2. Why does my total on the return portal not match what I paid for the item(s)?

Our return portal is automated, so it will not factor in any store credit that you used! You will get the amount you paid for the item back in store credit! The portal is just a way for you to get a cheap label!

3. Do you give refunds?

We issue store credit only.

4. Do you offer exchanges?

Unfortunately, we are unable to offer exchanges at this time due to inventory constantly changing. You can return like normal and repurchase the correct size with the store credit issued.

5. What if I receive a damaged item?

  1. Please email us at and forward photos of any damage within two days of receipt of your order.

For any additional information on returns please see our return policy outlined here.

1. Why should I download your app?

SO MANY BENEFITS! You earn 5% store credit back for every purchase, waitlist/pre authorize your favorite sold out items, exclusive live sales and hold items in your cart for 5 min while you shop! You can download our app here.

2. What does it mean when I waitlist a product?

Waitlists allows you to express interest in our sold-out products! By adding a product to your waitlist, you will receive a notification when we restock the product. The item will automatically appear in your cart! 

3. What does it mean when I pre authorize my credit card?

If you preauthorize the product, we will automatically process the order and charge the card on file once the item restocks in inventory! 

4. What is the benefit of preauthorizing?

You are first in line!! The preauthorized waitlist customers will always get first dibs on restocks!

6. When will I be charged?

When/if the item restocks! Please keep in mind once you pre authorize your order is automatically placed.

7. Once I preauthorize, am I guaranteed the item?

Unfortunately, we cannot guarantee that all items will restock.

1. What do I do if an item is out of stock?

There is a place on each item page to sign up for restock notification.

2. When do you restock items?

We restock popular sold out items each Friday @ 5pm CST, and we post on Instagram what will be restocked that day!

3. Is there any way to guarantee I get a sold out item?

Download our app and pre authorize your card for your favorite sold out items to be first in line when we restock!

1. Do you have gift cards?

Yes, absolutely!! Your e-gift card will be emailed straight to the email associated with the order. You can find our gift cards here.

2. Why is my gift card not working?

Our app and website are two separate softwares and do not communicate with each other. If you have store credit or a gift card purchased through our app please use it on that platform. (or vise versa) 

3. How do I apply a gift card or promo code at checkout?

At checkout, go to your order summary and enter your code in the box that says "gift card  or discount code".

1. What size should I order?

We have listed a general sizing guide under our size guide linked here, but items differ according to the brand. We try to provide guidance in the specific item descriptions to better serve you. 

2. What size should I order if I am in between sizes? 

If we do not specify whether to size up or down, please email us at for a more tailored description of sizing. Please include your measurements when emailing us!